Excalibur Boutique Hotel

Online Payment Terms & Conditions

1. Detailed description of goods and/or services
Excalibur Hotel (Pty) Ltd. is a business in the Hospitality industry that Provides Hospitality related services.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of email confirmation.

3. Return and Refunds policy
The provision of goods and services by Excalibur Hotel (Pty) Ltd. is subject to availability. In cases of unavailability, Excalibur Hotel (Pty) Ltd. will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

4. Customer Privacy policy
Excalibur Hotel (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Excalibur Hotel (Pty) Ltd. bank account, the details of which will be provided on request.

6. Card acquiring and security
Card transactions will be acquired for Excalibur Hotel (Pty) Ltd. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Excalibur Hotel (Pty) Ltd. separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

9. Responsibility
Excalibur Hotel (Pty) Ltd. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation
Excalibur Hotel (Pty) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by Excalibur Hotel (Pty) Ltd. based in South Africa trading as Excalibur boutique hotel and with registration number 2020/686880/07

13. Excalibur Hotel (Pty) Ltd. contact details
Company Physical Address:
Cnr of Tierkloof Road & R24
Waterval
Rustnnburg, 0299
Email: admin@excalibur-rtb.co.za
Telephone: 076 054 9950